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Tip: put the emergency instruction in the first ten seconds of your after-hours voicemail greeting. 'If your whole office is down, press 1 to reach the on-call technician.' Everything else gets a callback time. Callers with a real outage hang up on long greetings and try someone else.

Build note: ITSM's AI phone agent answers inbound calls using live ticket data, so a caller asking for an update gets the state of their actual ticket instead of a voicemail prompt. It's an add-on to the ticketing product, not a separate tool. We're small and have no public customers yet, so the free tier (2 seats, $0) is there for you to test it.

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