Simply apologizing to call center folks for making their call time metrics go up goes a LONG way to getting a friendlier interaction and sometimes shibboleet help. These poor folks are getting slammed with metrics and yet the reason they exist is because computers could not solve the problems you're calling in about. I remember being IT Help Desk and it is AWFUL right now.
XFEDI
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Tarah Wheeler
♦️ CSO of TPO Group ♦️EFF Board Of Directors♦️US/UK Fulbright Scholar in Cyber Security ♦️ Formerly Harvard, Brookings, Splunk, Symantec. ♦️she/her curmudgienne♦️standard disclaimer regarding personal opinions.♦️Searchable. t AT tarah DOT org
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A mighty forest of Merkle trees was prophetically grown from tiny random seeds for the sole purpose of casting this much shade.
