If I, a highly intelligent, extremely technical, very aware of AI, and very capable at navigating bureaucratic bullshit person can't get my issue resolved because of an impossible to navigate AI bot that refuses to let you talk to a human no matter how hard you try, below average IQ and skills people have no fucking hope. And below average means FIFTY PERCENT OF PEOPLE! What the fuck are companies doing when over half of their customers can't even get their issues resolved no matter how hard they try? I hope "disruptive entrants to the market" start showing up and bragging about "talk to an actual human" level support. Even if it comes at a price premium.