"What helps patients access web-based services in primary care? Free-text analysis of patient responses to the Di-Facto questionnaire" identifies barriers and facilitators for digital primary care access, highlighting usability, trust, support and hybrid care models. #eHealth #DigitalHealth https://link.springer.com/article/10.1186/s12875-023-02257-5
SpringerLinkWhat helps patients access web-based services in primary care? Free-text analysis of patient responses to the Di-Facto questionnaire - BMC Primary CareBackground The National Health Service (NHS) and general practice are increasingly adopting digital services. These services can impact both positively and negatively upon patient experiences, and access to digital services is not equal amongst all groups. Within a wider project examining digital facilitation (the Di-Facto study) our team conducted a patient survey amongst English primary care pra