Conversation

I'm just an old man yelling at cloud, but:

1. BUGS IN SOFTWARE EXIST.
2. Too many software companies run their customer support operations as if they don't.

Every few weeks for several months, I've been reporting the same bug in #Duolingo, and I've been getting a response from an LLM, telling me about a different way to report that bug. That different way doesn't exist in the app at all, but the LLM insists on suggesting it to me.

An early version of the previous post said "support teams", and with a broken heart, I changed it to "support operations", because evidently, in Duolingo, it's not quite a team any more, and probably in many other companies.