87-year-old customer says she's not eaten all day because she's so stressed trying to #print.
In a 90-minute phone call – and with English not her first language – she followed diligently step-by-step as I guided her to restart the iPad, try the iPhone instead, restart the #printer, restart the router, rejoin the printer to Wi-Fi, factory reset the printer, check for printer firmware updates, and factory reset the router. All to no avail.
Now I'm off to find her a new printer, and she's promised she'll have dinner.
Dear tech bros: we don't want AI, we don't want smart everything, we don't want a new version every year. We want stuff that works.